Customer Testimonials
well, all I gotta say is that Mercedes Benz of Augusta is dedicated to its customers in terms of providing them with EXCELLENT service hands down!!! even though some of their staff isn't all that friendly and their Merch is extremely expensive. at the end of the day, it would be nice if they'd show more love to their faithful customers and give back a little bit by lowering the prices of their merch!😁
Barbara was a great help. You are lucky to have her! We will be back. Time for another car.
My service rep Babz is the best!! Still love Tyrone Price as well just wish that the customer service area would have better items for the customers rarely are there food or snacks and we spend a lot of time there. Loaner cars are impossible to get so those are the things I would address we spend a lot of money there and we expect better
Outstanding, professional car dealership and team! Jacob, Cameron, Henry, and Mohammed were a pleasure to deal with. Communication and service were absolutely first rate. All promises kept and commitments honored. Every question answered. The entire transaction (sales, finance, delivery) was a model that other car dealerships should aspire to. This is the place to go. I bought my Mercedes-Benz C63 AMG from them completely remotely from Miami and it could not have gone better. Best experience I had buying a car. —Steven R.
The dealership did a fantastic job in diagnosing a short in the AC controller. Kudos to their diligence and persistence. Cant thank them enough for the work they did on my ML 350..
What a positive experience servicing my GLC. The Service Advisor did an outstanding job arranging the service, explaining to me what was to be performed and giving me a cost estimate and à ballpark time of completion . Both were just what he said! Very professional and courteous. Great job by Tyrone Price and his staff.
Barbs was awesome, she did great job. everything went smoothly. Great service, got the appointment within reasonable time.
I drive 140 plus miles to have my car serviced at Mercedes’ Benz of Augusta. They provide outstanding service
Excellent service! Great hospitality. Will definitely use this dealership again. Zach was excellent in informing me of details!
Our rep for several years has been Ryan and he is always pleasant, accommodating and helpful, often making suggestions to enhance the service.
Got a great deal. Good selection. Cameron is excellent. Super friendly, courteous, knowledgeable, and patient. He delivered my wife's car and helped set up settings. Highly recommend!
Dependable, curious, service was on time, Zax provided outstanding friendly service as usual. Overall I'm upmost pleased . Thank you.
The site was clean. There were many seating areas for the clients. Coffee, snacks, water etc the team was Extemely professional, helpful courteous and quite engaging with the clients. I had an a great experience , great service and even used a coupon from the dealership website and saved money. Great day
This dealership has always been top notched when it comes to service. I can depend on them to do a good job with my vehicle.
The service was great and thanks for the service I left with a smile, this is a car my husband brought for our daughter.
I have Been a customer for years. They have a Great sales and service staff.
The car I inquired about was already sold. However the dealer still responded unlike many others.
Just visited Mercedes Benz of Augusta and i am Very happy with my current service.
This is an excellent dealership and the service department is second to none. I have been spending money with them for years and they have always left me as a satisfied customer.
I had the best experience with Blake. He was amazing to work with 10 out 10 recommend
Great experience. The staff and salesman Jacob Youngblood were very helpful. I would recommend this dealership to my friends.
I received professional service from Zach Merritt and the repair team. Zach kept me informed throughout the process.
Our Mercedes Benz experience is always exceptional. We’ve been with Mercedez Benz’s family for almost 2 decades. The quality of service provided throughout the years by Mr. Tyrone Price in management and DeGennaro Pierce in sales has fostered an unquestionable trust. That feeling of confidence in the Mercedes Benz family is solidified by the impeccable experience of our service advisor, Zachariah Merritt. At this point I just say “Whatever you suggest Zack.” My husband, myself and now our daughter have all purchased our vehicles through Mercedes Benz of Augusta because when we walk through the doors we know we ...
Service department associates are the best . They take time to listen and explain my concerns. Service is 5star.
Ease of appointment and able to get quick appointment. Estimate was detailed and accurate. Ryan extremely courteous
I've had my ml350 for years now and the service has always been great.
Great service, even with the power outage. They fix what is needed and are reasonable in their assessments of what is truly needed to keep your Mercedes safe and operating correctly.
Service department is outstanding! Zach went out of his way to make the experience pleasant.
Great customer service. Very responsive as we did deal long-distance. Super salesperson Jacob Y. brought the car almost 3 hours away for me to see and was transparent and easy to work with!
I have never had bad experience at Mercedes of Augusta. Staff is professional, friendly, courteous, attentive & thorough. The work on my vehicle dependable, Ser Rep Zach Merritt makes suggestions for maintenance needed but I was never pressured to do what I didn’t want to do. If I delayed some maintenance then he reminds me on the next visit. I don’t plan on making another car purchase I’m trusting Mercedes of Augusta to help me keep this one running.
Very nice and clean facility. All that I came into contact was extremely nice and knowledgeable.
I like being greeted with friendly staff and updated with the status of service of your vehicle .
Excellent customer service. Really took care of my issue with a smile. Went above and beyond.
Since Mr Pryce has taken over as Manager of Parts and Services, the staff appear to be more professional and productive. I particularly appreciate Ryan, my associate always looking out for me!
Service department personnel at Mercedes Benz of Augusta are always courteous, knowledgeable and truthful. After 6 years of them servicing my vehicle, they've never changed. Always excellent service in all areas.
I received a timely appointment ,a good discussion with the service dept staff (Zac) about what I needed , anticipated costs plus he reviewed previous findings and together we came up with a good plan for that visit.The service was excellent.
Was courteous, kind, punctual, and made everything convenient for me. Mercedes provided a loaner vehicle to me while repairs were being made on my vehicle. They also made a complimentary multi point inspection of my vehicle. I was very pleased with the work.
Barbara the service advisor is excellent. She’s good at what she does. I always look forward to the service and professionalism I get when relating to her
Lakelynn, Service Advisor. Was extremely helpful from scheduling my appointment, providing a quote, getting a loaner and providing updates during my service maintenance.
Ryan was the absolute best!!! He had great customer service and showed genuine concern about my car issues. Please keep Ryan around for a long time!!!!
First, the service writers are great, especially Lakeland. Always polite, nice and efficient. Second, Matt the mechanic is a real dedicated employee. I truly trust him as a person and a mechanic.
Oil gauge does not read full. Shows the lower level when RV was brought in for oil change. Other than this all is well. Please tell me how to change the reading if it is full after service.
Absolutely amazing customer service. Everyone was so nice and ready to help in any way. Thank you!
Great folks, service dept is top notch. They always take great care of my car.
Lakelynn provide fantastic customer service, she knew my name and was able to answer all my questions. She guided me through the car service, no surprises. Lakelynn ensured that my S550 got washed. Finally Lakelynn explained the bill to me. Has a great experience.
Respectful Sales personnel with the knowledge of the company sales process. Listened to the customer and explained everything.
Service tech displayed superior knowledge and experience in quickly troubleshooting and repairing our Sprinter camper while I waited and took the time to explain the repair in detail.
This dealership offers excellent customer service. Ryan Thompson did an awesome job with providing me with the service that I needed.
Very professional service staff. New service advisor Barbara was a pleasure to work with. Always a good experience.
Ryan Thompson did a great job! The dealership is super clean and the lounge area is nice.
Awesome customer service - very personal but still very professional . Corey Donahue is the best at catering to the need of his customers,
The staff was very professional. The advisor and the service manager were great. The time it took to complete the service was very acceptable as well as the price,
Very friendly, efficient service department. Car returned cleaner than expected. Babz is very pleasant to work with and very thorough. Of course the dealership is very clean.
Great customer service and awesome service manager. Explains everything in detail what is required for the longevity of your vehicle
I walked in without an appointment and Ryan the service guy took care of my car and had me fixed and ready the next morning.
This experience was extremely satisfying. I strongly recommend. The sales team was very helpful and knowledgeable
Good service on the first two years but right now I have see the service quality drop.
One of the best service ever….I will never go and buy car anywhere else…
Great place.! Friendly, timely courteous. I’ve been to other Mercedes’ dealerships and they are all wonderful but Augusta is the best in my book!
Ryan Thompson is ALWAYS the very best part of Mercedes of Augusta. He is the first smiling face that greets me and the last smiling face that opens my door and says thank you. He magically gets everything done for me and my Mercedes. Also, thank you to all the mechanics that also do magic. I think Bryan was the magic today.. Thank you so so much all of you!!!
We have been customers over fifteen years . This dealership is always friendly and able to resolve any problem that may occur.
Ryan, your Service Advisor at Mercedes-Benz of Augusta. Provided Excellent Customer Service. This was our second visit to this location and it was an excellent experience.
Always happy with the service I get here at Mercedes-Benz of Augusta--and this is my sixth year of working with them. Could not be more pleased. The employees are professional, knowledgeable, efficient, and friendly. Ben Daniel was my service advisor this time, and he was (as always) accommodating and flexible.
Today was awesome. Ben gave Great customer service and expertise! I enjoyed my visit while I waited for my car
Such a pleasant and concerned dealer. Zach was phenomenal!!! He made sure I was aware of what I needed to know about my car. My day at the dealer was successful,!!!
Courteous staff, attentive service, although prices quite high. Don't assist much in trying to get lowest price for customer.
Jerry Cousins and henry Shugars were great. The whole process was handled professionally. Jerry was very helpful and explained every step in the process. He even recommended a great restaurant to have lunch while our vehicle was being prepped.
Great experience and always friendly and ready to help. Punctual,efficient,professional, excellent customer service
The staff was very professional yet very friendly and personable. The service was outstandingly great.
The service department is helpful and knowledgeable! They provide great service every time I visit!
We appreciate your service very much. We were grateful for the thoughtfulness of our needs.
Staff was very professional and helpful. Lake Lynn in Service was exceptional, knowledgeable and helpful.
Terrific customer service.. continuous updates about progress on my vehicle. Shuttle available … satisfied with the work on my car
Let me start of by saying I am in the car business and help manage another dealership. So my expectations for a customer experience are very high when I purchase vehicles. This is my second purchase from Mercedes Benz of Augusta and BOTH times I have been blown away the great experience. Thank you Nate Cartwright and Frank Wilkins for another great car buying experience. If you are in the market for a luxury vehicle then make your first stop Mercedes Benz of Augusta
During the purchase process of a C Class Sedan, I was treated honestly and fairly. They didn't waste my time with a lengthy negotiation and offered a very good fair price.
This is my first time to purchase a car here. The sales representative that greeted me was polite and attentive, and got me in touch with the right person right away. After meeting Brandon, I was impressed with his professionalism and dedication to his career, and the buying process went very smooth. After my initial contact, the General Manager came in an introduced himself. I have bought probably 5 cars over the last couple of years, and that has never happened anywhere else. I live 2 miles away from a MB dealership, but I drove over 2 hours with the hopes of a ...
During the purchase process of a GLC 63, I was treated honestly and fairly. They didn't waste my time with a lengthy negotiation and offered a very good fair price. Nathan was very professional and was quick to return my deposit after I decided not to purchase a vehicle because I found a better fit for my needs elsewhere. I would not hesitated to return when I purchase my next Mercedes.
Bought and serviced here and would not take my Glk350 anywhere else. Excellent professional staff, service, work environment, and really a super sharp and clean environment.
Katelyn and Henry were both extremely easy to work with. They were friendly,professional, and not the least bit pushy. Probably the easiest trade I have ever made. Great people to deal with and would highly recommend to anyone wanting to buy a car. My thanks to all involved.
My Service Consultant was great! I left him a voicemail message and he responded in a few minutes. I asked that he schedule me a loaner vehicle on the day of service and he did. I was able to drop off my car and pick up the loaner, on my way to work. I recommend Mercedes Benz of Augusta to all my family and friends.
Members of the staff were friendly courteous very professional. Kept me in the loop as to the progress and any difficulties with my vehicle. The service was completed in a timely fashion, I was given an current model loaner vehicle that I may attend my affairs throughout the day.
My sales consultant De Pierce was excellent. He put me at ease, was friendly, and most important he listened to my needs. Stacy took the time to answer my questions and I was pleased when she came to the house to set up my garage door opener.
Tyrone Price goes above and beyond. When I dropped my vehicle off for service, the loaner was waiting on my arrival. I was pleased with the overall experience.
My visit to the M-Benz of Augusta was for a Service appointment. The Staff at Mercedes Benz of Augusta and the Service Dept. are wonderful! Mr. Stephen Golden, Service Advisor handled my service transactions on Jan. 9, 2018. Stephen is patient, friendly and he did a terrific job! My Service Advisor at M-Benz is Mr. Ben Daniel (it was his Day Off). Ben is a Great Advisor!! Mr. Chad Hayes, Service Tech-Mechanic serviced my car on 1-9-18. Chad is experienced, knowledgeable and friendly. I appreciate Chad's hardwork and concern about my vehicle. Also, Thank You to Mr. Gary Cook, Manager ...
Napoleon Clayburn and Joe Adams were awesome! They were very professional and not pushy, which I liked a lot. Initially, we were unable to agree on a price, but through continued communication we were able to reach a happy median. I drove approximately 550 miles round trip to get a great deal with a great team of professionals. It was well worth the trip. I’d recommend them to anyone interested in professionalism, courtesy and good prices. Thank you Joe and Napoleon.
I gave a 5 star rating because of the excellent customer service I received. They went above and beyond to make sure my needs were met!
The service advisor was friendly and very helpful the prices was fair and the service on the vehicle quick. The waiting area had refreshment and was very clean.
Excellent Service — fast responsive to my problem excellent work. I had no appointment. Auto failure had set off alarm. They determined that alarm was triggered but did not know why. They then took the system apart, cleaned it out & reassembled it fixing the problem. No charge!! Could not have asked for better service,
Always greets me very courteous...takes time to explain issues with my car..makes me feel like he has a genuine concern ..no matter what concerns I have he addresses them...make me feel special
Ben, the service rep was outstanding in every way - knowledgeable, friendly and competent. Totally positive experience and I would recommend to anyone looking for quality service.