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Well, we tried! 🙂
Very professional service staff. New service advisor Barbara was a pleasure to work with. Always a good experience.
Ryan Thompson did a great job! The dealership is super clean and the lounge area is nice.
Awesome customer service - very personal but still very professional . Corey Donahue is the best at catering to the need of his customers,
The staff was very professional. The advisor and the service manager were great. The time it took to complete the service was very acceptable as well as the price,
Very friendly, efficient service department. Car returned cleaner than expected. Babz is very pleasant to work with and very thorough. Of course the dealership is very clean.
Great customer service and awesome service manager. Explains everything in detail what is required for the longevity of your vehicle
I walked in without an appointment and Ryan the service guy took care of my car and had me fixed and ready the next morning.
This experience was extremely satisfying. I strongly recommend. The sales team was very helpful and knowledgeable
Good service on the first two years but right now I have see the service quality drop.
One of the best service ever….I will never go and buy car anywhere else…
Great place.! Friendly, timely courteous. I’ve been to other Mercedes’ dealerships and they are all wonderful but Augusta is the best in my book!
Ryan Thompson is ALWAYS the very best part of Mercedes of Augusta. He is the first smiling face that greets me and the last smiling face that opens my door and says thank you. He magically gets everything done for me and my Mercedes. Also, thank you to all the mechanics that also do magic. I think Bryan was the magic today.. Thank you so so much all of you!!!
We have been customers over fifteen years . This dealership is always friendly and able to resolve any problem that may occur.
Ryan, your Service Advisor at Mercedes-Benz of Augusta. Provided Excellent Customer Service. This was our second visit to this location and it was an excellent experience.
Always happy with the service I get here at Mercedes-Benz of Augusta--and this is my sixth year of working with them. Could not be more pleased. The employees are professional, knowledgeable, efficient, and friendly. Ben Daniel was my service advisor this time, and he was (as always) accommodating and flexible.
Today was awesome. Ben gave Great customer service and expertise! I enjoyed my visit while I waited for my car
Such a pleasant and concerned dealer. Zach was phenomenal!!! He made sure I was aware of what I needed to know about my car. My day at the dealer was successful,!!!
Courteous staff, attentive service, although prices quite high. Don't assist much in trying to get lowest price for customer.
Jerry Cousins and henry Shugars were great. The whole process was handled professionally. Jerry was very helpful and explained every step in the process. He even recommended a great restaurant to have lunch while our vehicle was being prepped.
Great experience and always friendly and ready to help. Punctual,efficient,professional, excellent customer service
The staff was very professional yet very friendly and personable. The service was outstandingly great.
The service department is helpful and knowledgeable! They provide great service every time I visit!
We appreciate your service very much. We were grateful for the thoughtfulness of our needs.
Staff was very professional and helpful. Lake Lynn in Service was exceptional, knowledgeable and helpful.
Terrific customer service.. continuous updates about progress on my vehicle. Shuttle available … satisfied with the work on my car
Let me start of by saying I am in the car business and help manage another dealership. So my expectations for a customer experience are very high when I purchase vehicles. This is my second purchase from Mercedes Benz of Augusta and BOTH times I have been blown away the great experience. Thank you Nate Cartwright and Frank Wilkins for another great car buying experience. If you are in the market for a luxury vehicle then make your first stop Mercedes Benz of Augusta
During the purchase process of a C Class Sedan, I was treated honestly and fairly. They didn't waste my time with a lengthy negotiation and offered a very good fair price.
This is my first time to purchase a car here. The sales representative that greeted me was polite and attentive, and got me in touch with the right person right away. After meeting Brandon, I was impressed with his professionalism and dedication to his career, and the buying process went very smooth. After my initial contact, the General Manager came in an introduced himself. I have bought probably 5 cars over the last couple of years, and that has never happened anywhere else. I live 2 miles away from a MB dealership, but I drove over 2 hours with the hopes of a ...
During the purchase process of a GLC 63, I was treated honestly and fairly. They didn't waste my time with a lengthy negotiation and offered a very good fair price. Nathan was very professional and was quick to return my deposit after I decided not to purchase a vehicle because I found a better fit for my needs elsewhere. I would not hesitated to return when I purchase my next Mercedes.
Bought and serviced here and would not take my Glk350 anywhere else. Excellent professional staff, service, work environment, and really a super sharp and clean environment.
Katelyn and Henry were both extremely easy to work with. They were friendly,professional, and not the least bit pushy. Probably the easiest trade I have ever made. Great people to deal with and would highly recommend to anyone wanting to buy a car. My thanks to all involved.
My Service Consultant was great! I left him a voicemail message and he responded in a few minutes. I asked that he schedule me a loaner vehicle on the day of service and he did. I was able to drop off my car and pick up the loaner, on my way to work. I recommend Mercedes Benz of Augusta to all my family and friends.
Members of the staff were friendly courteous very professional. Kept me in the loop as to the progress and any difficulties with my vehicle. The service was completed in a timely fashion, I was given an current model loaner vehicle that I may attend my affairs throughout the day.
My sales consultant De Pierce was excellent. He put me at ease, was friendly, and most important he listened to my needs. Stacy took the time to answer my questions and I was pleased when she came to the house to set up my garage door opener.
Tyrone Price goes above and beyond. When I dropped my vehicle off for service, the loaner was waiting on my arrival. I was pleased with the overall experience.
My visit to the M-Benz of Augusta was for a Service appointment. The Staff at Mercedes Benz of Augusta and the Service Dept. are wonderful! Mr. Stephen Golden, Service Advisor handled my service transactions on Jan. 9, 2018. Stephen is patient, friendly and he did a terrific job! My Service Advisor at M-Benz is Mr. Ben Daniel (it was his Day Off). Ben is a Great Advisor!! Mr. Chad Hayes, Service Tech-Mechanic serviced my car on 1-9-18. Chad is experienced, knowledgeable and friendly. I appreciate Chad's hardwork and concern about my vehicle. Also, Thank You to Mr. Gary Cook, Manager ...
Napoleon Clayburn and Joe Adams were awesome! They were very professional and not pushy, which I liked a lot. Initially, we were unable to agree on a price, but through continued communication we were able to reach a happy median. I drove approximately 550 miles round trip to get a great deal with a great team of professionals. It was well worth the trip. I’d recommend them to anyone interested in professionalism, courtesy and good prices. Thank you Joe and Napoleon.
I gave a 5 star rating because of the excellent customer service I received. They went above and beyond to make sure my needs were met!
The service advisor was friendly and very helpful the prices was fair and the service on the vehicle quick. The waiting area had refreshment and was very clean.
Excellent Service — fast responsive to my problem excellent work. I had no appointment. Auto failure had set off alarm. They determined that alarm was triggered but did not know why. They then took the system apart, cleaned it out & reassembled it fixing the problem. No charge!! Could not have asked for better service,
Always greets me very courteous...takes time to explain issues with my car..makes me feel like he has a genuine concern ..no matter what concerns I have he addresses them...make me feel special
Ben, the service rep was outstanding in every way - knowledgeable, friendly and competent. Totally positive experience and I would recommend to anyone looking for quality service.
In the past year that I have been using mercedes of augusta everyone is so helpful and very courteous each time I have brought my car in for service. Ben Daniel who is my service advisor has always been very knowledgeable and professional each time I come in as well as the other service advisors. The salesman Brandon Safford always comes to greet me if he’s in the vicinity. Hands down the staff at Mercedes of Augusta is wonderful. Thank you!
Ben and the service team are ANAZING!!!! Very accurate and professional but always happy too see their customers and great everyone with a smile!!!! I love this dealership
Great job. Thanks to Tyrone excellent customer service and friendly service representatives will recommend your service to anyone I have always been given great service
As usual, the service was excellent, the waiting area was pleasant, and the staff friendly. Ben in Service is a great representative for Mercedes Benz.
I just recently had a problem with my rear (passenger side) air suspension strut (2009 CLS550). My service representative, Tyrone, recommended that it would be in my best interest to get both struts installed at the same time. Throughtout the entire process, I was informed on the status of my repairs and very pleased with the price. Once again, the service technician (Chad) did an outstanding job; had front strut replaced the previous month. After leaving the dealer, I drove approximately 3 hours to Atlanta. The experience, was uplifting and similar to when I first purchased the car years ago. Customer service, ...
Great service. Quality customers services .my tire warning light came on and i was able to bring my csr in and get service immediately good job
Whenever I am in the area and need of MB service this is the place I take my car. Service performed have always been top notch. My dealer associate, Tyrone Price, has been outstanding.
The customer Service receive was excellent from start to finish. Everyone displayed professionalism. Service was rendered in timely manner. The Quality of work was excellent.
The dealership sent me a text message when my car was delivered by the towing company. They also notified me when they had an estimate and again when they were finished.
Great experience, friendly service, answered all of my questions. I will definitely recommend this dealership to others. I was helped in a very timely manner. I was able to find the exact ride that I was looking for .thank you
I purchased my new car from Brandon At Mercedes Benz of Augusta. The service was fantastic from start to finish. Will definitely be back in the future.
They are very understanding Let you know exactly was going on with your vehicle Get you in and out in a reasonable time I Love it
I would highly recommend the entire team at Mercedes of Augusta. I went in to purchase my ML 350 I knew what I wanted as I had done my homework and I was in a time crunch due to my father being in the hospital and this staff went over and beyond to make my experience fast stress less and wonderful. They listened to me from the time I walked in the door and I did not feel like I was taken advantage of being a woman. A special thank you Austin Bell and Joe Adams. Since I live in Columbia ...
I stop by without an appointment and was able to have my problem repaired. And it didn't take long and my bill was half the price.
I didn't have to spend a day buying a car. I called ahead explained what I wanted and it was done. I went in later and signed the paperwork. We were finished in under a hour. Overall good experience.
I'm a customer for life; these guys are the best! Everybody was really helpful and my purchase and trade-in were super-easy. I couldn't be happier with the entire experience.
Excellent customer service by service advisor Ben Daniel and the team at MB of Augusta. A wonderful customer experience. We appreciate the attention to detail and professional service. Thank you.
They handled my minor service issue quickly, as would be expected from a luxury automobile dealer. Why is the a minimum word count. Counting words is a waste of my time.
My service rep, Ben, is courteous, honest, and efficient. Best ever. There's no other dealer or service rep I'd ever use. Just awesome.
This is the place to go they care and when they do the job they do it right the first time.Been happier here than any other dealership.
The service tech (Stephen Gordon) was well prepared for my visit. I was checked in out with a loaner in less than 10 minutes. My car was really in less two hours. Service was excellent.
This was by far the best car buying experience ever! My salesperson was truly the most remarkable person. Very caring, knowable and trustworthy! Everyone in the dealership welcomed me with open arms, I have never experienced this level of customer service!
I have been a Mercedes Benz owner for several years and have always been impressed with the professionalism of the staff and the high level of expertise and technical knowledge and/or advise given relative to the various services required to keep my vehicle operating at optimum performance; I am impressed with the entire service staff in general but specifically, I would like to point out Mr. Tyrone Price, who has been my service advisor for a period of time and Ms. Chasity Miller who has been a tremendous help in assisting we with some of the Bluetooth and audio ...
Ben Daniels has to be the best service advisor I have ever dealt with. I drive over a hour from Columbia SC to Mercedes-Benz of Augusta to have any repairs or service done to my car. Ben always keeps you informed aboout the status of your car and when he is talking to you an explaining what is wrong with your car it feels like you are talking with a friend. Thanks Ben
Good service. Very clean dealer ship. Very good service area. I feel very comfortable at this dealer ship.I hope to buying and car from them in the next couple of years.
Excellent service in teachinge all about the diffent features of my new car. I have.enjoyed chasity miller because there is never a te.that I have questions she polite,knowledgeable . I would like to recommend that she is rewarded for. Understandable of the Mercedes products along with her personality.polite ness,and a excellent and being so knowledgeable and education that she make the customer feel assured.
Everyone at Mercedes Benz of Augusta are fantastic, Sales staff knows the automobiles they sell, Service staff are knowledgeable, make sure you car is clean and serviced correctly. The mechanics are the best mechanics I have ever dealt with, they are fast to find any problems, they explain what is wrong and what parts it needs, and work hard to get the job done.
Great staff and great process. Great product and value with the MB of Augusta advantage program. Would always do business with this dealership and the awesome staff.
There has never been a time that I didn't experience great service at Mercedes Charles is excellent...And the detailing department is great I have recommended Mercedes to all of my Family and friends
Great job guys. Always great car wash fast friendly service. Feels like home when I walk in the doors. Service techs walk by they will ask the customer if everything is ok. Just a friendly place
I had been looking from Atlanta to Charlotte for my Mercedes- Benz . Came to MB of Augusta and was sold. Excellent experience. No pressure from the sales staff. Everyone was friendly.
Had another great new car buying experience with Mercedes of Augusta. The entire staff was helpful, courteous, professional and customer-oriented. Outstanding buying experience and post-sale follow-up. Could not be more pleased.
We were working with Debbie Bumpus on locating a perfect used SUV, so far we haven't decided on a purchase, but the level of service, kindness and care of your staff will bring us back.
After looking for a vehicle for several months, we finally found the one that was perfect for us. It was a 9 hour drive to Augusta, Ga but the employees and dealership made it so worth the drive. Our salesperson Craig checked in with us multiple times on the drive up, had everything ready for us when we arrived and checked on us several times on the drive home. We were treated like a friend or family member and not just a customer. We would definitely recommend this dealership to anyone. Melissa Clemmons
Johnny provided an exellent experience and was very pleasant to work with. He made sure all areas of concerns were covered and that promises were fulfilled. I also had a chance to test drive my vehicle and make sure it was a great fit for me. All in all, he was very easy to work with and I would recommend him to others.
Found a 2004 Jaguar X-Type online. Applied for pre-approval online, the dealer sent a nice young man out in a brand new Mercedes to pick me up. I live about twenty-five miles from the dealership. Drove home in my new car. The whole process took about four hours. Mr. Cousins and Mr. Lee were very professional. The atmosphere was cordial and non-threatening. The car exceeded my expectations. I would not hesitate to recommend this dealership. Great experience!
Mr. Brown's expertise, enthusiasm, and confidence he put forth was above excellence. His ability to smoothly transition throughout all the documents while explaining everything was extraordinary. While his "lane" is within the financial department, the experience I had with that department was made possible by Mr. Cousins. Often one person in an organization can ruin the perception for the entire team, the opposite is true as well, as is the case with Mr Cousins. His desire to sell me "the right car for me" was refreshing, I did not at any time feel pressured to ...
Wonderful staff, Sales and service ! would recommend to all my friends who drive Mercedes, as well as other high line cars. I had a great experience dealing with the service and sales departments at Mercedes Benz Of Augusta!! Napolean Clayburn is such a great salesperson !!
Mr Pierce is an outstanding professional salesman who will go the extra mile to get you into the car of your dreams. I have nothing but highest confidence in him and the financial people at this dealership. I highly recommend him and this dealership.
Everyone was great to work with. E.L (I think and sorry if it is wrong), was great during the whole process and went above my expectations. Everyone went above my expectations. My family and I drove 6.5 hours to buy the 2008 R350. With that said, it was well worth it for the price and the buying experience. Thanks again.
Sid Barron was very responsive and professional while we negotiated for a vehicle for an executive. Upon arrival at the dealership the car was ready and information was discussed about all aspects including service. I recommend this dealership and sales representative. Thanks Sid!
I have purchased several new and used high line cars, including other Mercedes Benz. My experience in buying a certified pre-owned Mercedes Benz from Sid Barron of Mercedes Benz of Augusta ranks at the top. He was professional, courteous, knowledgeable, and did not waste my time nor attempt to "sell" me. I believe this is the best dealership experience I have had.
Had a wonderful expereince. The staff was friendly and well mannered. They didnt push me to buy. Must admit being a female I was a little afraid to go car shopping alone, but I was treated with care and respect. All my future cars will be purchased here. Free car washes. No appointments for service department. Beautiful show room, the atmosphere was relaxing.