Customer Testimonials
Perfect staff i love love love ur company that's why I drive from Columbia to your company
Easy people to do business with. Professional and personable at the same time. My third Mercedes so far.
We were told our car fell under a recall. They ended up opening our sunroof shade all the way and now it’s stuck! It wasn’t that open when we brought it in. The corporate office told us there was even goodwill. They wouldn’t even talk on the phone in Augusta ga. Text only. I’ll NEVER buy again. I’ve owned a few. I’ll never give them any business. Mercedes failed us. This is safety issue being ignored. Thousands to fix. We called a guy in north Augusta and he said don’t tell me GLC 300 ... Read More DealerRater - Jul 9, 2025
MB of Augusta made a three week repair time very pleasant. Great loaner car and service updates. Good Job.
Excellent redeeming service on behalf of Tyrone, the service manager. Expedited services were 5 stars. Kudos to Corey and Marcus as well for supporting services making the mission smooth.
I had a great experience, Tyrone Price and his staff were great at taking care of my needs. I pulled in, easy drop off got checked in. I went and waited didn’t take long for my tires to get put on and balanced, I paid, then I left with a smile.
I had a great buying experience at this dealership! The sales people were excellent without being pushy. The showroom was immaculate and comfy, with a great snack bar. Awesome dealership!
New cars are technological powerhouse, unfortunately, the sales and service dept folks are not at speed. Very difficult to get issues fixed when there is no clear understanding!!
Tyrone Price, Service Manager, is an excellent representative of MB of Augusta. He effectively and efficiently facilitated having my car serviced.
Love the car and love my dealer! Mercedes of Augusta and Ryan are simply the best! Great and attentive customer service. I appreciate the loaner car so my day isn’t interrupted.
I reside in Maryland and I had an issue with my battery while visiting family and they made my replacement easy. I called and explained I was only here for the day and they squeezed me into their schedule. Excellent service and care; thank you Mercedes of Augusta! You are the absolute best! Regards, Tammy
Excellent service. Marcus is incredible, very courteous and knowledgeable. I’m glad he’s my service advisor.
The place is always so clean and beautiful. You feel right at home when you walk in.
Excellent, professional service. I would definitely recommend this dealership to my family and friends. Clean and inviting.
Horrible customer service. Even worse communication. Notified Ryan that i smelled antifreeze and had to keep adding antifreeze two services ago. Was told they smelled it also but could not find the leak. Never notified me of the status of my vehicle nor ever updated the app. Had to keep calling to check on my vehicle. Kept my vehicle for two months, gave it back to me with the same issue. Went back up there, they kept it for another month, said they fixed the loss of power issue, charged me because they said what they fixed wasnt covered under ... Read More DealerRater - Jun 24, 2025
The rear tire on our E350 found a nail on a recent trip, so we called our Service Advisor, Sullivan Lindler and the tire was replaced in record time. The service team also performed a multi-point inspection and they detailed the car prior to pickup. Nothing like great service.
I am big on customer service and the service department is lacking. I know this is a high end business however my experiences have not been great. I’ve had my Mercedes for a long time and I will be purchasing another in 2025. My service man, Marcus was extremely nice on the first day however the following day I was expecting a call before noon with an update which I did not receive. (My initial service man was out the next two days). Very frustrating due to me not having transportation . Over all I am please with the work that ... Read More DealerRater - Jun 21, 2025
I was greeted in a very welcoming way this morning… and that’s always appreciated. Then my service tech was ready and waiting on my vehicle and assure me that the concerning issues would be taken care of. He called me when it was ready and once I picked up my vehicle, he reminded me to get my oil changed within the next 2-3 weeks.
It was a great experience, and the salesman Ryan was awesome. He handle everything with care. And my buying experience was very pleasant. It didn't take all day, and I was very pleased with the price range, and my buying experience.
This dealership is one of the best it does a great job, clean work and all the service advisors have great attitude.
The staff including of sales people and service managers were courteous and polite with outstanding knowledge of product.
Didn't refill windshield washer fluid, over inflated front tires and didn't check or fix brake oroblem
Came in on this occasion for a tire check and to schedule an appointment for service. While waiting, I spoke with a salesman about an SUV. Ended up buying a similar SUV, which says a lot about the gentlemen in sales that I dealt with (David, Jason, and Corey). They were engaging, helpful, and patient. Your service department is excellent. For the past 10 years, I have dealt with Tyrone, Zach, and their counterparts and have been more than pleased. Am looking forward to your exemplary service in the future.
Exceptional service from start to finish! The Mercedes-Benz maintenance team is professional, knowledgeable, and efficient. They took great care of my vehicle, kept me informed throughout the process, and delivered everything on time. The quality of work and attention to detail truly reflect the brand’s high standards. Highly recommended!
The place was extremely clean and luxgerious, the people was very helpful nice and the waiting room was outstanding!!
Very thorough inspection and repair. Staff friendly and helpful! Total cost of repairs was fair!
Zachariah has been trying to solve my issue with my Ml250 and calling me how it is going. He is very good Thank You Frank
Scheduling was easy and convenient. Zach Merritt was very helpful and professional. Services were done in a timely manner.
EXCELLENT Customer Service at Mercedes Benz of Augusta is what KEEPS me coming back!!!! The Service/Repair staff is the BEST. thank you TYRONE, MIKE, JULIE. RYAN, ZAK, AND CREW.
Service staff is courteous and friendly. Interested in customer and not too busy to answer questions
Great customer service! Very attentive to my questions and provided much info without me asking.
Riley is the best there is in an expensive, time consuming, generally slightly adversarial process. Best there is in the CRA
Great job with communication and very informative on repairs needed to fix the issue Zack was able to help
My service advisor, Marcus, was very courteous and kept me updated about the status of my vehicle, and I given a loaner car while my car was in service.
Everyone one know how stressful having car issues can be. The Service staff was extremely kind and helpful and explained every step before and during my visit.
This was my second time purchasing a vehicle from Augusta Mercedes, and once again, it was an outstanding experience. The team went above and beyond to help me resolve a unique situation, showing a level of care and dedication that’s hard to find. Riley, who I’ve now bought two vehicles from, is hands down the best salesperson I’ve worked with—truly cares and makes the process smooth and stress-free. I’m also very thankful to Corey for helping find a great solution, and the GM has been incredibly supportive throughout. Highly recommend Augusta Mercedes!
Our service writer Marcus was awesome he kept us informed during the whole process. Work was completed and communication we spot on
Great service and atmosphere! Ryan was a great service advisor and they located and quickly resolved my car troubles
Very nice experience in purchasing a certified Mercedes-Benz. Staff was knowledgeable and courteous. Would purchase again
Very courteous. Provided me a Lyft to and from work. Completed my oil change and inspection in less than 3 hours. Communicated entire process via text.
My service representative was kind, professional, knowledgeable and looked out for me. The car was washed and ready to go.
Each time me or my wife have had to come in, it has been pleasant.
Amazing job with the fast car recovery!! Thanks to all of you for my car repairs!!
Very helpful. Always communicating the progress of the vehicle. They provided a loaner vehicle for use.
Edward and Cameron excellent costumer service! Did everything to help me with my new car !!! Love it
Marcus clearly communicated all aspects of service and repair and thoroughly explained all the service techs recommendations. Made an effort to get me in and out as expeditiously as possible
The staff at Mercedes Benz of Augusta were courteous and professional. The service was timely and well done. Overall good experience.
Great experience. Ryan was very professional and answered all of our questions. I would recommend this dealer to my friends.
My problem was resolved. I am experiencing a smoother ride. I was shown how to operate the seating memory.
Phenomenal customer service from the salesman to the finance manager. Everyone at the dealership contributed to a smooth and seamless buying experience.
I have the most awesome experience purchasing my car from here. My salesman Ryan Consul was very knowledgeable and answered all of my questions about my new vehicle. Corey Donahue was very helpful and helping me with my extended warranty package. I can honestly say that this was the best car buying experience I’ve ever had. Thank you guys for being so awesome!!
Great service thank you guys the hard work. I bring my car back again thank
Service at Mercedes Benz of Augusta is phenomenal. I had a B service and a factory recall addressed in a 4 hour span. Rion, my representative at MB is exemplary!
Excellent customer service was provided; service dept exhibited combination of speed, efficiency, and personalization of services. Thank you Corey G.
The dealership was clean and the showroom was beautiful. Staff was professional. Harto, the salesman was excellent.
Good service and my service advisor Sullivan was awesome.We need more people like him in the world and when i.buy my next Mercedes I want Linder Sullivan to get the commission even though he is a service advisor. I'm from Savannah but I move to Augusta and I love both Mercedes dealership and my advisor in Savannah is Tiffany and she is excellent too. Thank you Mercedes
They take care of business. It’s very fast and efficient. I love taking my vehicles here.
Love how everyone is friendly. Corey, Sullivan, and JP always make coming to the dealership worth it.
Great costumer service! Again everyone was super nice and willing to assist in any way possible...
Mi interaction with Marcus and Jorge was outstanding. Marcus apprised me of an issue beyond the replacement of my fuel pump. Jorge pointed out that my driver side tie rod beaded to be repaired or I would not be able to travel safely back to northern VA. They were fast efficient and polite.
Today I brought my car in because of a possible battery problem. Marcus, my Service Advisor, could not have been nicer or more informative. Getting my car fixed at this dealership is such a nice experience. I am greeted within moments after I pull up to the service door, the wait is not overly long and I feel taken care of the whole time. Thank you!
Very professional, courteous and friendly service folks. Very pleasurable experience. Will definitely patronize for future service.
Courteous and professional people to work with. After work completion, they provide pertinent recommendations to make the car run safer and smoother,
It was a nice dealership and I had a very positive buying experience. The salesman was no pressure, explained the features of the car and all the extra coverages were throughly explained. I felt the trade price was fair. All went well and overall I had a good feeling about doing business with the dealership and salesman.
I am always pleased when I get my glk 350 serviced at Mercedes Ms.Musier
Friendly and prompt service. Frequent updates when vehicle is serviced. Detailed maintenance information shared as needed.
Great service, communication, prices and snacks :). Everyone is well prepared and kind to answer my questions.
I appreciate the excellent customer service Zach displays and the service to my car that was performed in a timely manner. Thank you.
Checked car For all areas indicated on the service A inspection list. Gave me a detailed and thorough report and assured that I have no issues of concern. Great Communication and cooperation.
Zack, my service advisor has been nothing but the greatest want me through every step and what was needed and what was not actually needed on my car. Make sure that I understood and understood what the price would be and also make sure that I had a loaner during the time that my car was being serviced. My AC works like my car runs like I did when I first bought it thank you Mercedes.
Courteous by all at the service center, kept me up to date with the status of my vehicle
They took the time to go over all necessary and urgent repairs along with recommendations for my vehicle.
Zach was great getting me in to look at my car on my schedule because a message popped up. He talked me thru checking my oil level while on the road out of town on a Saturday morning after my car was just in the shop getting new brakes and rooters. I appreciate that kind of service. For my car has only been to your dealership since I bought it. Thank you again Zach!!!!
They had a vehicle that I wanted and they made it happen! I saw the the vehicle online on Friday night and Saturday morning, David Hooks contacted me and Saturday afternoon, the vehicle was in my possession. Always a pleasant experience dealing with Mercedes Benz of Augusta.
They understood what I needed and were on time with my appointment. The service department was great!
Integrity in their service. Respect for customers and their vehicles. Whether you wait or drop off your vehicle, they provide accommodations to continue relax or work.
Professional, courteous, clean, timely, a nice environment to sit and wait thank you for an enjoyable experience.
Ryan, the service representative is polite and very knowledgeable. The service staff is exceptionally friendly, greeting me like a friend. Whenever, I visit the facility for service, I am confident that my car will be repaired.
I have always loved this dealership, they do excellent service. Great service staff. I have dealt with them for over ten plus years. I love my Mercedes car. I had thought about buying another brand one day, but i feel assured I will stick with Mercedes when that time arrives.
I moved here last year and this dealership is so accommodating! I would highly recommend them . The service department goes above and beyond!!
Caring and courteous! Always friendly! Great you with a smile. Advisors are always smiling and eager to help their customers.
Everyone was so helpful! I absolutely hate car shopping and Riley made it very easy.
Service manager was fantastic Warranty work was delayed but the loaner almost made up for not having my car The lady that handles the loaners is extremely helpful . All employees that interacted with were helpful and extremely courteous
From scheduling maintenance to the loaner vehicle...incredible, professional, knowledgeable, and kind team members! Zach was so knowledgeable and thoroughly explained everything about my vehicle and connected me with the loaner vehicle department which was excellent also. Very pleased and thankful for my experience at Benz of Augusta. Looking forward to seeing them again, but not too soon. I can see why they are so highly reviewed and THE trusted dealership in the area!
Great service, Great service Great service Great service Great service Great service Great service Great service. Sullivan is great!
They quickly identified the software problem and updated everything but I’m disappointed they didn’t check the fluids or a cursory inspection of things while there. I had to add wiper fluid two days later.
Went in for an oil change, and walked out with a new car- sight unseen! Riley was fantastic to work with and was no pressure at all! If everyone worked like Riley, the world would be a better place!!!
This dealership has a habit of being negligent when it comes to the proper maintenance of my vehicle and the services or issues that I specifically request of them. In 2022 they neglected to check my Fuel pump and Filter as I requested; instead, they charged me for an auxiliary battery; the day after I picked up my car, it shut down in the middle of the road during lunch traffic and I was almost rear-ended. Once it was back at the dealership, they found that it was actually the fuel pump & filter! December 2024, I requested a Service, along with ... Read More DealerRater - Mar 12, 2025
This people that work in this dealership are very friendly and helpful. They are professional and knowledgeable about the cars that they sell. I recommend highly.
We were very pleased with the service and the service advisor, Sullivan Linder that kept us informed.
Mercedes Benz of Augusta is a very cool place. A special thank you to my salesperson, always helpful and attentive. The service team is very professional and polite. Thanks
I received quick and courteous service when I arrived for my scheduled appointment. Very pleased
Very responsive and helpful staff, patient with answering all our questions. Overall we had a great experience and totally recommend this dealership!
Corey Gomillion, my service advisor, provided excellent, personable service. He helped me look at the service recommendations and plan for future service. He was a pleasure to work with. I will be recommending him to my friends.
I recently had the pleasure of purchasing a vehicle from the Augusta, GA Mercedes dealership, and I couldn't be more satisfied with the entire experience. From the moment I walked in, I was greeted with warmth and professionalism by the staff. The showroom was immaculate, showcasing a wide range of beautiful vehicles.
My sales consultant, David, was extremely knowledgeable and took the time to understand my needs and preferences. They provided detailed information about each model and were very patient with all my questions. The test drive was smooth and enjoyable, and I never felt pressured to make a ... Read More DealerRater - Mar 5, 2025
The dealership left my car just as dirty as I bought it in. I am not pleased at all.
Mercedes Benz of Augusta always goes above and beyond to make sure I receive great service! The fast and friendly atmosphere is the best!
Very knowledgeable service the wait can be long but always leave there satisfied Ryan is very pleasant to work with
A+ on the 2nd visit. Very courteous staff. Repairs performed in a timely manner. The first visit for repairs took much longer than I anticipated.
My service advisor, Corey was a big help and kept me advised on the progress of my vehicle. Highly recommend Mercedes-Benz of Augusta.