Customer Testimonials

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DealerRater Jul 12, 2025

Perfect staff i love love love ur company that's why I drive from Columbia to your company

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DealerRater Jul 10, 2025

Easy people to do business with. Professional and personable at the same time. My third Mercedes so far.

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DealerRater Jul 9, 2025

We were told our car fell under a recall. They ended up opening our sunroof shade all the way and now it’s stuck! It wasn’t that open when we brought it in. The corporate office told us there was even goodwill. They wouldn’t even talk on the phone in Augusta ga. Text only. I’ll NEVER buy again. I’ve owned a few. I’ll never give them any business. Mercedes failed us. This is safety issue being ignored. Thousands to fix. We called a guy in north Augusta and he said don’t tell me GLC 300 ... Read More

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DealerRater Jul 8, 2025

MB of Augusta made a three week repair time very pleasant. Great loaner car and service updates. Good Job.

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DealerRater Jul 8, 2025

Excellent redeeming service on behalf of Tyrone, the service manager. Expedited services were 5 stars. Kudos to Corey and Marcus as well for supporting services making the mission smooth.

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DealerRater Jul 6, 2025

I had a great experience, Tyrone Price and his staff were great at taking care of my needs. I pulled in, easy drop off got checked in. I went and waited didn’t take long for my tires to get put on and balanced, I paid, then I left with a smile.

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DealerRater Jul 2, 2025

I had a great buying experience at this dealership! The sales people were excellent without being pushy. The showroom was immaculate and comfy, with a great snack bar. Awesome dealership!

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DealerRater Jul 1, 2025

New cars are technological powerhouse, unfortunately, the sales and service dept folks are not at speed. Very difficult to get issues fixed when there is no clear understanding!!

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DealerRater Jun 29, 2025

Tyrone Price, Service Manager, is an excellent representative of MB of Augusta. He effectively and efficiently facilitated having my car serviced.

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DealerRater Jun 28, 2025

Love the car and love my dealer! Mercedes of Augusta and Ryan are simply the best! Great and attentive customer service. I appreciate the loaner car so my day isn’t interrupted.

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DealerRater Jun 28, 2025

I reside in Maryland and I had an issue with my battery while visiting family and they made my replacement easy. I called and explained I was only here for the day and they squeezed me into their schedule. Excellent service and care; thank you Mercedes of Augusta! You are the absolute best! Regards, Tammy

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DealerRater Jun 25, 2025

Excellent service. Marcus is incredible, very courteous and knowledgeable. I’m glad he’s my service advisor.

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DealerRater Jun 25, 2025

The place is always so clean and beautiful. You feel right at home when you walk in.

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DealerRater Jun 25, 2025

Excellent, professional service. I would definitely recommend this dealership to my family and friends. Clean and inviting.

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DealerRater Jun 24, 2025

Horrible customer service. Even worse communication. Notified Ryan that i smelled antifreeze and had to keep adding antifreeze two services ago. Was told they smelled it also but could not find the leak. Never notified me of the status of my vehicle nor ever updated the app. Had to keep calling to check on my vehicle. Kept my vehicle for two months, gave it back to me with the same issue. Went back up there, they kept it for another month, said they fixed the loss of power issue, charged me because they said what they fixed wasnt covered under ... Read More

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DealerRater Jun 23, 2025

The rear tire on our E350 found a nail on a recent trip, so we called our Service Advisor, Sullivan Lindler and the tire was replaced in record time. The service team also performed a multi-point inspection and they detailed the car prior to pickup. Nothing like great service.

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DealerRater Jun 21, 2025

I am big on customer service and the service department is lacking. I know this is a high end business however my experiences have not been great. I’ve had my Mercedes for a long time and I will be purchasing another in 2025. My service man, Marcus was extremely nice on the first day however the following day I was expecting a call before noon with an update which I did not receive. (My initial service man was out the next two days). Very frustrating due to me not having transportation . Over all I am please with the work that ... Read More

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DealerRater Jun 21, 2025

I was greeted in a very welcoming way this morning… and that’s always appreciated. Then my service tech was ready and waiting on my vehicle and assure me that the concerning issues would be taken care of. He called me when it was ready and once I picked up my vehicle, he reminded me to get my oil changed within the next 2-3 weeks.

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DealerRater Jun 21, 2025

It was a great experience, and the salesman Ryan was awesome. He handle everything with care. And my buying experience was very pleasant. It didn't take all day, and I was very pleased with the price range, and my buying experience.

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DealerRater Jun 19, 2025

This dealership is one of the best it does a great job, clean work and all the service advisors have great attitude.

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DealerRater Jun 19, 2025

The staff including of sales people and service managers were courteous and polite with outstanding knowledge of product.

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DealerRater Jun 18, 2025

Didn't refill windshield washer fluid, over inflated front tires and didn't check or fix brake oroblem

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DealerRater Jun 15, 2025

Came in on this occasion for a tire check and to schedule an appointment for service. While waiting, I spoke with a salesman about an SUV. Ended up buying a similar SUV, which says a lot about the gentlemen in sales that I dealt with (David, Jason, and Corey). They were engaging, helpful, and patient. Your service department is excellent. For the past 10 years, I have dealt with Tyrone, Zach, and their counterparts and have been more than pleased. Am looking forward to your exemplary service in the future.

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DealerRater Jun 13, 2025

Exceptional service from start to finish! The Mercedes-Benz maintenance team is professional, knowledgeable, and efficient. They took great care of my vehicle, kept me informed throughout the process, and delivered everything on time. The quality of work and attention to detail truly reflect the brand’s high standards. Highly recommended!

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DealerRater Jun 11, 2025

The place was extremely clean and luxgerious, the people was very helpful nice and the waiting room was outstanding!!

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DealerRater Jun 11, 2025

Very thorough inspection and repair. Staff friendly and helpful! Total cost of repairs was fair!

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DealerRater Jun 11, 2025

Zachariah has been trying to solve my issue with my Ml250 and calling me how it is going. He is very good Thank You Frank

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DealerRater Jun 6, 2025

Scheduling was easy and convenient. Zach Merritt was very helpful and professional. Services were done in a timely manner.

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DealerRater Jun 6, 2025

EXCELLENT Customer Service at Mercedes Benz of Augusta is what KEEPS me coming back!!!! The Service/Repair staff is the BEST. thank you TYRONE, MIKE, JULIE. RYAN, ZAK, AND CREW.

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DealerRater Jun 4, 2025

Service staff is courteous and friendly. Interested in customer and not too busy to answer questions

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DealerRater Jun 4, 2025

Great customer service! Very attentive to my questions and provided much info without me asking.

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DealerRater Jun 3, 2025

Riley is the best there is in an expensive, time consuming, generally slightly adversarial process. Best there is in the CRA

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DealerRater Jun 2, 2025

Great job with communication and very informative on repairs needed to fix the issue Zack was able to help

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DealerRater May 30, 2025

My service advisor, Marcus, was very courteous and kept me updated about the status of my vehicle, and I given a loaner car while my car was in service.

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DealerRater May 29, 2025

Everyone one know how stressful having car issues can be. The Service staff was extremely kind and helpful and explained every step before and during my visit.

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DealerRater May 29, 2025

This was my second time purchasing a vehicle from Augusta Mercedes, and once again, it was an outstanding experience. The team went above and beyond to help me resolve a unique situation, showing a level of care and dedication that’s hard to find. Riley, who I’ve now bought two vehicles from, is hands down the best salesperson I’ve worked with—truly cares and makes the process smooth and stress-free. I’m also very thankful to Corey for helping find a great solution, and the GM has been incredibly supportive throughout. Highly recommend Augusta Mercedes!

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DealerRater May 27, 2025

Our service writer Marcus was awesome he kept us informed during the whole process. Work was completed and communication we spot on

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DealerRater May 24, 2025

Great service and atmosphere! Ryan was a great service advisor and they located and quickly resolved my car troubles

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DealerRater May 23, 2025

Very nice experience in purchasing a certified Mercedes-Benz. Staff was knowledgeable and courteous. Would purchase again

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DealerRater May 22, 2025

Very courteous. Provided me a Lyft to and from work. Completed my oil change and inspection in less than 3 hours. Communicated entire process via text.

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DealerRater May 21, 2025

My service representative was kind, professional, knowledgeable and looked out for me. The car was washed and ready to go.

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DealerRater May 19, 2025

Each time me or my wife have had to come in, it has been pleasant.

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DealerRater May 19, 2025

Amazing job with the fast car recovery!! Thanks to all of you for my car repairs!!

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DealerRater May 18, 2025

Very helpful. Always communicating the progress of the vehicle. They provided a loaner vehicle for use.

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DealerRater May 14, 2025

Edward and Cameron excellent costumer service! Did everything to help me with my new car !!! Love it

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DealerRater May 9, 2025

Marcus clearly communicated all aspects of service and repair and thoroughly explained all the service techs recommendations. Made an effort to get me in and out as expeditiously as possible

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DealerRater May 7, 2025

The staff at Mercedes Benz of Augusta were courteous and professional. The service was timely and well done. Overall good experience.

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DealerRater May 6, 2025

Great experience. Ryan was very professional and answered all of our questions. I would recommend this dealer to my friends.

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DealerRater May 3, 2025

My problem was resolved. I am experiencing a smoother ride. I was shown how to operate the seating memory.

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DealerRater May 2, 2025

Phenomenal customer service from the salesman to the finance manager. Everyone at the dealership contributed to a smooth and seamless buying experience.

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DealerRater May 2, 2025

I have the most awesome experience purchasing my car from here. My salesman Ryan Consul was very knowledgeable and answered all of my questions about my new vehicle. Corey Donahue was very helpful and helping me with my extended warranty package. I can honestly say that this was the best car buying experience I’ve ever had. Thank you guys for being so awesome!!

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DealerRater May 2, 2025

Great service thank you guys the hard work. I bring my car back again thank

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DealerRater May 2, 2025

Service at Mercedes Benz of Augusta is phenomenal. I had a B service and a factory recall addressed in a 4 hour span. Rion, my representative at MB is exemplary!

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DealerRater May 2, 2025

Excellent customer service was provided; service dept exhibited combination of speed, efficiency, and personalization of services. Thank you Corey G.

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DealerRater Apr 30, 2025

The dealership was clean and the showroom was beautiful. Staff was professional. Harto, the salesman was excellent.

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DealerRater Apr 25, 2025

Good service and my service advisor Sullivan was awesome.We need more people like him in the world and when i.buy my next Mercedes I want Linder Sullivan to get the commission even though he is a service advisor. I'm from Savannah but I move to Augusta and I love both Mercedes dealership and my advisor in Savannah is Tiffany and she is excellent too. Thank you Mercedes

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DealerRater Apr 23, 2025

They take care of business. It’s very fast and efficient. I love taking my vehicles here.

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DealerRater Apr 18, 2025

Love how everyone is friendly. Corey, Sullivan, and JP always make coming to the dealership worth it.

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DealerRater Apr 17, 2025

Great costumer service! Again everyone was super nice and willing to assist in any way possible...

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DealerRater Apr 17, 2025

Mi interaction with Marcus and Jorge was outstanding. Marcus apprised me of an issue beyond the replacement of my fuel pump. Jorge pointed out that my driver side tie rod beaded to be repaired or I would not be able to travel safely back to northern VA. They were fast efficient and polite.

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DealerRater Apr 15, 2025

Today I brought my car in because of a possible battery problem. Marcus, my Service Advisor, could not have been nicer or more informative. Getting my car fixed at this dealership is such a nice experience. I am greeted within moments after I pull up to the service door, the wait is not overly long and I feel taken care of the whole time. Thank you!

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DealerRater Apr 14, 2025

Very professional, courteous and friendly service folks. Very pleasurable experience. Will definitely patronize for future service.

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DealerRater Apr 12, 2025

Courteous and professional people to work with. After work completion, they provide pertinent recommendations to make the car run safer and smoother,

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DealerRater Apr 11, 2025

It was a nice dealership and I had a very positive buying experience. The salesman was no pressure, explained the features of the car and all the extra coverages were throughly explained. I felt the trade price was fair. All went well and overall I had a good feeling about doing business with the dealership and salesman.

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DealerRater Apr 9, 2025

I am always pleased when I get my glk 350 serviced at Mercedes Ms.Musier

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DealerRater Apr 9, 2025

Friendly and prompt service. Frequent updates when vehicle is serviced. Detailed maintenance information shared as needed.

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DealerRater Apr 8, 2025

Great service, communication, prices and snacks :). Everyone is well prepared and kind to answer my questions.

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DealerRater Apr 8, 2025

I appreciate the excellent customer service Zach displays and the service to my car that was performed in a timely manner. Thank you.

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DealerRater Apr 8, 2025

Checked car For all areas indicated on the service A inspection list. Gave me a detailed and thorough report and assured that I have no issues of concern. Great Communication and cooperation.

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DealerRater Apr 8, 2025

Zack, my service advisor has been nothing but the greatest want me through every step and what was needed and what was not actually needed on my car. Make sure that I understood and understood what the price would be and also make sure that I had a loaner during the time that my car was being serviced. My AC works like my car runs like I did when I first bought it thank you Mercedes.

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DealerRater Apr 7, 2025

Courteous by all at the service center, kept me up to date with the status of my vehicle

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DealerRater Apr 4, 2025

They took the time to go over all necessary and urgent repairs along with recommendations for my vehicle.

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DealerRater Apr 1, 2025

Zach was great getting me in to look at my car on my schedule because a message popped up. He talked me thru checking my oil level while on the road out of town on a Saturday morning after my car was just in the shop getting new brakes and rooters. I appreciate that kind of service. For my car has only been to your dealership since I bought it. Thank you again Zach!!!!

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DealerRater Apr 1, 2025

They had a vehicle that I wanted and they made it happen! I saw the the vehicle online on Friday night and Saturday morning, David Hooks contacted me and Saturday afternoon, the vehicle was in my possession. Always a pleasant experience dealing with Mercedes Benz of Augusta.

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DealerRater Mar 31, 2025

They understood what I needed and were on time with my appointment. The service department was great!

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DealerRater Mar 30, 2025

Integrity in their service. Respect for customers and their vehicles. Whether you wait or drop off your vehicle, they provide accommodations to continue relax or work.

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DealerRater Mar 29, 2025

Professional, courteous, clean, timely, a nice environment to sit and wait thank you for an enjoyable experience.

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DealerRater Mar 29, 2025

Ryan, the service representative is polite and very knowledgeable. The service staff is exceptionally friendly, greeting me like a friend. Whenever, I visit the facility for service, I am confident that my car will be repaired.

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DealerRater Mar 28, 2025

I have always loved this dealership, they do excellent service. Great service staff. I have dealt with them for over ten plus years. I love my Mercedes car. I had thought about buying another brand one day, but i feel assured I will stick with Mercedes when that time arrives.

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DealerRater Mar 26, 2025

I moved here last year and this dealership is so accommodating! I would highly recommend them . The service department goes above and beyond!!

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DealerRater Mar 25, 2025

Caring and courteous! Always friendly! Great you with a smile. Advisors are always smiling and eager to help their customers.

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DealerRater Mar 22, 2025

Everyone was so helpful! I absolutely hate car shopping and Riley made it very easy.

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DealerRater Mar 21, 2025

Service manager was fantastic Warranty work was delayed but the loaner almost made up for not having my car The lady that handles the loaners is extremely helpful . All employees that interacted with were helpful and extremely courteous

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DealerRater Mar 21, 2025

From scheduling maintenance to the loaner vehicle...incredible, professional, knowledgeable, and kind team members! Zach was so knowledgeable and thoroughly explained everything about my vehicle and connected me with the loaner vehicle department which was excellent also. Very pleased and thankful for my experience at Benz of Augusta. Looking forward to seeing them again, but not too soon. I can see why they are so highly reviewed and THE trusted dealership in the area!

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DealerRater Mar 20, 2025

Great service, Great service Great service Great service Great service Great service Great service Great service. Sullivan is great!

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DealerRater Mar 19, 2025

They quickly identified the software problem and updated everything but I’m disappointed they didn’t check the fluids or a cursory inspection of things while there. I had to add wiper fluid two days later.

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DealerRater Mar 13, 2025

Went in for an oil change, and walked out with a new car- sight unseen! Riley was fantastic to work with and was no pressure at all! If everyone worked like Riley, the world would be a better place!!!

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DealerRater Mar 12, 2025

This dealership has a habit of being negligent when it comes to the proper maintenance of my vehicle and the services or issues that I specifically request of them. In 2022 they neglected to check my Fuel pump and Filter as I requested; instead, they charged me for an auxiliary battery; the day after I picked up my car, it shut down in the middle of the road during lunch traffic and I was almost rear-ended. Once it was back at the dealership, they found that it was actually the fuel pump & filter! December 2024, I requested a Service, along with ... Read More

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DealerRater Mar 11, 2025

This people that work in this dealership are very friendly and helpful. They are professional and knowledgeable about the cars that they sell. I recommend highly.

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DealerRater Mar 10, 2025

We were very pleased with the service and the service advisor, Sullivan Linder that kept us informed.

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DealerRater Mar 7, 2025

Mercedes Benz of Augusta is a very cool place. A special thank you to my salesperson, always helpful and attentive. The service team is very professional and polite. Thanks

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DealerRater Mar 7, 2025

I received quick and courteous service when I arrived for my scheduled appointment. Very pleased

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DealerRater Mar 7, 2025

Very responsive and helpful staff, patient with answering all our questions. Overall we had a great experience and totally recommend this dealership!

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DealerRater Mar 7, 2025

Corey Gomillion, my service advisor, provided excellent, personable service. He helped me look at the service recommendations and plan for future service. He was a pleasure to work with. I will be recommending him to my friends.

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DealerRater Mar 5, 2025

I recently had the pleasure of purchasing a vehicle from the Augusta, GA Mercedes dealership, and I couldn't be more satisfied with the entire experience. From the moment I walked in, I was greeted with warmth and professionalism by the staff. The showroom was immaculate, showcasing a wide range of beautiful vehicles. My sales consultant, David, was extremely knowledgeable and took the time to understand my needs and preferences. They provided detailed information about each model and were very patient with all my questions. The test drive was smooth and enjoyable, and I never felt pressured to make a ... Read More

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DealerRater Mar 4, 2025

The dealership left my car just as dirty as I bought it in. I am not pleased at all.

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DealerRater Mar 4, 2025

Mercedes Benz of Augusta always goes above and beyond to make sure I receive great service! The fast and friendly atmosphere is the best!

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DealerRater Mar 2, 2025

Very knowledgeable service the wait can be long but always leave there satisfied Ryan is very pleasant to work with

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DealerRater Feb 28, 2025

A+ on the 2nd visit. Very courteous staff. Repairs performed in a timely manner. The first visit for repairs took much longer than I anticipated.

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DealerRater Feb 27, 2025

My service advisor, Corey was a big help and kept me advised on the progress of my vehicle. Highly recommend Mercedes-Benz of Augusta.

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