Customer Testimonials
Good service and my service advisor Sullivan was awesome.We need more people like him in the world and when i.buy my next Mercedes I want Linder Sullivan to get the commission even though he is a service advisor. I'm from Savannah but I move to Augusta and I love both Mercedes dealership and my advisor in Savannah is Tiffany and she is excellent too. Thank you Mercedes
They take care of business. It’s very fast and efficient. I love taking my vehicles here.
Love how everyone is friendly. Corey, Sullivan, and JP always make coming to the dealership worth it.
Great costumer service! Again everyone was super nice and willing to assist in any way possible...
Mi interaction with Marcus and Jorge was outstanding. Marcus apprised me of an issue beyond the replacement of my fuel pump. Jorge pointed out that my driver side tie rod beaded to be repaired or I would not be able to travel safely back to northern VA. They were fast efficient and polite.
Today I brought my car in because of a possible battery problem. Marcus, my Service Advisor, could not have been nicer or more informative. Getting my car fixed at this dealership is such a nice experience. I am greeted within moments after I pull up to the service door, the wait is not overly long and I feel taken care of the whole time. Thank you!
Very professional, courteous and friendly service folks. Very pleasurable experience. Will definitely patronize for future service.
Courteous and professional people to work with. After work completion, they provide pertinent recommendations to make the car run safer and smoother,
It was a nice dealership and I had a very positive buying experience. The salesman was no pressure, explained the features of the car and all the extra coverages were throughly explained. I felt the trade price was fair. All went well and overall I had a good feeling about doing business with the dealership and salesman.
I am always pleased when I get my glk 350 serviced at Mercedes Ms.Musier
Friendly and prompt service. Frequent updates when vehicle is serviced. Detailed maintenance information shared as needed.
Great service, communication, prices and snacks :). Everyone is well prepared and kind to answer my questions.
I appreciate the excellent customer service Zach displays and the service to my car that was performed in a timely manner. Thank you.
Checked car For all areas indicated on the service A inspection list. Gave me a detailed and thorough report and assured that I have no issues of concern. Great Communication and cooperation.
Zack, my service advisor has been nothing but the greatest want me through every step and what was needed and what was not actually needed on my car. Make sure that I understood and understood what the price would be and also make sure that I had a loaner during the time that my car was being serviced. My AC works like my car runs like I did when I first bought it thank you Mercedes.
Courteous by all at the service center, kept me up to date with the status of my vehicle
They took the time to go over all necessary and urgent repairs along with recommendations for my vehicle.
Zach was great getting me in to look at my car on my schedule because a message popped up. He talked me thru checking my oil level while on the road out of town on a Saturday morning after my car was just in the shop getting new brakes and rooters. I appreciate that kind of service. For my car has only been to your dealership since I bought it. Thank you again Zach!!!!
They had a vehicle that I wanted and they made it happen! I saw the the vehicle online on Friday night and Saturday morning, David Hooks contacted me and Saturday afternoon, the vehicle was in my possession. Always a pleasant experience dealing with Mercedes Benz of Augusta.
They understood what I needed and were on time with my appointment. The service department was great!
Integrity in their service. Respect for customers and their vehicles. Whether you wait or drop off your vehicle, they provide accommodations to continue relax or work.
Professional, courteous, clean, timely, a nice environment to sit and wait thank you for an enjoyable experience.
Ryan, the service representative is polite and very knowledgeable. The service staff is exceptionally friendly, greeting me like a friend. Whenever, I visit the facility for service, I am confident that my car will be repaired.
I have always loved this dealership, they do excellent service. Great service staff. I have dealt with them for over ten plus years. I love my Mercedes car. I had thought about buying another brand one day, but i feel assured I will stick with Mercedes when that time arrives.
I moved here last year and this dealership is so accommodating! I would highly recommend them . The service department goes above and beyond!!
Caring and courteous! Always friendly! Great you with a smile. Advisors are always smiling and eager to help their customers.
Everyone was so helpful! I absolutely hate car shopping and Riley made it very easy.
Service manager was fantastic Warranty work was delayed but the loaner almost made up for not having my car The lady that handles the loaners is extremely helpful . All employees that interacted with were helpful and extremely courteous
From scheduling maintenance to the loaner vehicle...incredible, professional, knowledgeable, and kind team members! Zach was so knowledgeable and thoroughly explained everything about my vehicle and connected me with the loaner vehicle department which was excellent also. Very pleased and thankful for my experience at Benz of Augusta. Looking forward to seeing them again, but not too soon. I can see why they are so highly reviewed and THE trusted dealership in the area!
Great service, Great service Great service Great service Great service Great service Great service Great service. Sullivan is great!
They quickly identified the software problem and updated everything but I’m disappointed they didn’t check the fluids or a cursory inspection of things while there. I had to add wiper fluid two days later.
Went in for an oil change, and walked out with a new car- sight unseen! Riley was fantastic to work with and was no pressure at all! If everyone worked like Riley, the world would be a better place!!!
This dealership has a habit of being negligent when it comes to the proper maintenance of my vehicle and the services or issues that I specifically request of them. In 2022 they neglected to check my Fuel pump and Filter as I requested; instead, they charged me for an auxiliary battery; the day after I picked up my car, it shut down in the middle of the road during lunch traffic and I was almost rear-ended. Once it was back at the dealership, they found that it was actually the fuel pump & filter! December 2024, I requested a Service, along with ...
This people that work in this dealership are very friendly and helpful. They are professional and knowledgeable about the cars that they sell. I recommend highly.
We were very pleased with the service and the service advisor, Sullivan Linder that kept us informed.
Mercedes Benz of Augusta is a very cool place. A special thank you to my salesperson, always helpful and attentive. The service team is very professional and polite. Thanks
I received quick and courteous service when I arrived for my scheduled appointment. Very pleased
Very responsive and helpful staff, patient with answering all our questions. Overall we had a great experience and totally recommend this dealership!
Corey Gomillion, my service advisor, provided excellent, personable service. He helped me look at the service recommendations and plan for future service. He was a pleasure to work with. I will be recommending him to my friends.
I recently had the pleasure of purchasing a vehicle from the Augusta, GA Mercedes dealership, and I couldn't be more satisfied with the entire experience. From the moment I walked in, I was greeted with warmth and professionalism by the staff. The showroom was immaculate, showcasing a wide range of beautiful vehicles. My sales consultant, David, was extremely knowledgeable and took the time to understand my needs and preferences. They provided detailed information about each model and were very patient with all my questions. The test drive was smooth and enjoyable, and I never felt pressured to make a ...
The dealership left my car just as dirty as I bought it in. I am not pleased at all.
Mercedes Benz of Augusta always goes above and beyond to make sure I receive great service! The fast and friendly atmosphere is the best!
Very knowledgeable service the wait can be long but always leave there satisfied Ryan is very pleasant to work with
A+ on the 2nd visit. Very courteous staff. Repairs performed in a timely manner. The first visit for repairs took much longer than I anticipated.
My service advisor, Corey was a big help and kept me advised on the progress of my vehicle. Highly recommend Mercedes-Benz of Augusta.
Professional, friendly, and courteous service. Agents go out there way to satisfy their customer's.
David Hooks was an exceptional sales person. He is very helpful and informative. There was no high pressure. He went over and above in making sure I got what I wanted and needed. He is a true asset to this dealership and company. Tyrone was calm and worked with me without pressure. I have to say the same about Corey. He was very easy to talk to, explained my options, but never made me feel pressure to purchase anything. He is a great listener. I highly recommend this dealership!
The dealership was very prompt, professional, and responsive to all customer needs. I would refer this dealership to anyone.
Everything went very well And it was great seeing a video of work. Everyone was pleasant.
Both Jason and Riley perform their jobs professionally and with a genuine commitment to customer satisfaction and understanding.
Tyrone and Corey were the best. This was my first appointment for my first service on my 24 GLE 63S AMG and everything went smoothly.
Marcus Brighthop is a real customer advocate and a true asset for MB Augusta. He went out of his way to be helpful during an emergency repair. I greatly appreciate Marcus and will recommend him in the future.
Mercedes-Benz of Augusta is the dealership every Mercedes owner wishes they had. Their inventory is excellent and their service department is outstanding, providing professional and personal care to all their customers.
Excellent Service!! Kept me updated about my vehicle and provided a reasonable time of return. My service advisor Marques was patient, helpful & very knowledgeable. Definitely will plan to return for future service & support.
Quick in and out, easy appointment schedule, service requested done correctly and any additional information supplied.
They respect their customers they make you an appointment and they keep-it in service. Ryan in service! I appreciate you!
Friendly, helpful sales staff. Enjoyable experience and we found a car we love. No pressure and they worked hard to understand what we were looking for and our likes/dislikes
Mercedes Benz of Augusta service department is top notch from my service technician Zach to Tyrone the service manager. They treat me like family and keep my vehicle running trouble free. I highly recommend MBofAugusta.
The salesman was concerned about what I wanted in a new car. He went out of his way to help me in completing the finance application and understanding the process. I did not feel pressured..
The technician was very knowledgeable and he kept me informed. The establishment is extremely clean.
Very professional staff; the service was timely and the quality of the service seems positive. The interior and exterior were both cleanly.
Went to dealer for service A and transmission service I watched the tech the whole time from waiting area he changed oil and services transmission and nothing else and took it to wash I asked the service advisor about tires he said they will rotate tires and check fluids before wash they never did it I told him he said probably don’t need it really xxx is service A he adjusted bill if I didn’t watch and say anything I would have been charged for what we pay because they are in a hurry is no excuse we ...
When I entered the dealership I was undecided about purchasing a mercedes. Mr. Rashod greeted me at the door and he began asking me how was I doing. After introductions were over he proceeded with a genuine concern about each car I had questions for. I started to feel more comfortable about the idea of purchasing. Thank you Mr. Rashod for your knowledge and professionalism in assisting me!
Customer service was excellent, I highly recommend them, The work was done in good time,thanks Ryan
Well,it all starts with a great car; the Mercedes CLA 250. A great support team is the next thing to keep it running as only a Mercedes can. Thanks to Marcus and the entire team. She drives great!!!
Great customer service from the start to the finish. I was kept informed about every details regarding my vehicle. Great customer service.
I love the dealership. Spectacular! Very friendly and attentive to customers needs. Thank you very much!
Ryan was wonderful to work with. Very efficient. Great experience and look forward to working with him in future.
My experience with Mercedes has been nothing short of amazing! They cared enough to make sure that I was well taken care of from start to finish and they helped ensure that I received the best deal possible for my new car. The help they provided is amazing because they truly care about their customers. Thanks Mercedes for all that you do! I'm a customer for life!
Excellent customer service and professionalism. I worked with Ryan in the service dept. to have a full alignment. I was updated via text throughout the process and the service tech. provided a detailed review of his work and any other areas of concern for my vehicle. No unpleasant pressure to push future needed repairs on me....just informative, persuasive, and professional.
Zac was awesome very pleased with my service I received from Zac at service department.
The people at Mercedes-Benz of Augusta are very nice and kind they always get the job Done I recommend the people of the csra to To go there If they're looking for a nice luxury mercedes benz
The representative Mr. Corey, was a true professional? He explained everything in detail about the vehicle. Explain what had to be done, a true expert.
Corey as always was great. Thanks for an easy buying process!! Highly recommended. The service is great too.
Receptionist was friendly and attentive. Service Dept service was top notch!! Wait wasn't to bad and issue was worked on throughly..
The staff is very friendly they make you are comfortable and they are very professional explaining what wrong with your vehicle I am very impress with the way they treat their customers efficiently good service. Thank you all
provided a professional environment, completed all work as promised, and the people were great. Will return again.
Great experience! It all started with a phone call of a vehicle I saw online, filled out the app and got approved over the phone. Rashod King was helpful from start to finish. Along with Mr. Cummings who finished up everything. It was a smooth process and I appreciate everyone who involved in the process.
I travel from Lexington, SC to this dealership because of the service department especially my service advisor Zac and I will continue to do so as long as he is there.
Staff was very friendly. And I have to mention his name Ryan. He was my service advisor. Friendly and knowledgeable. Would highly recommend him or any of the staff. Excellent service.
Service folks are very professional, experienced, but extremely friendly , helpful, and honest. I did not feel that they ever tried to oversell my service needs.
I have purchased many vehicles in my lifetime and was exposed to different tactics during my purchase. However during my most recent purchase with this dealership I was introduced to a more pleasant and understanding of my needs of a vehicle, from management to sales person. Thank you again, and hopefully we will do business again.
The dealership with the best service. Client focus and professionalism delivered. Mercedes is top notch.
Everyone was exceptionally nice and friendly.. The service was excellent! The food was great too!
Busy. Professional. Like the texts to let me check the progress. Like the waiting area.
Having purchased my third vehicle from Mercedes of Augusta has continued to be a turn key experience.
Corey Gomillon was my advisor today and customer service was excellent as usual from the first phone call to set up appointment to the day of service. Always willing to answer all my questions and keep me updated with the process of my car.
I bought a C300 in July 2024, my salesman was Will, about 2-3 weeks later I took the car back to the dealer. I noticed that the car was shaking when I pressed the brakes, Will drove the car with me on the passenger side. Will stated that was a feature of this car and when the brakes warmed up this goes away. The shaking got worse and I took it in for service. The service guy Marcus called me and told me it was the brakes and rotors. I was sold a car with bad brakes and rotors and they ...
Whoever "inspected" the car deleted a check engine code. Using my OBD2 scanner, I was able to see the outstanding codes. The clutch was shot. I get that an inspection would entail dropping the transmission but I figure Mercedes-Benz would view that as an inspection standard. I guess I trusted the inspection process be Mercedes-Benz to be more detail oriented than I assumed. A clutch was not something I thought I'd have to fix within the first couple hundred miles. I was told" I talked to my manager and he said unfortunately because you didn't ...
Friendly, courteous and knowledgeable the wait was a little lengthy. Overall service was pretty good.
Sullivan in service is an excellent provider. Eddie the driver for ride share is also an excellent employee. These two guys are wonderful representatives for the dealership.
Excellent service!: Zack was exceptional in his assistance and advice. Will follow up on recommendations.
Absolutely love this dealership and their service department. Truly excel in customer service and taking care of their customers.
I am very satisfied with my vehicle purchase for my birthday. Both salesmen was very good with customer service. Thank you , Mrs. Rainey
Always extremely courteous and professional. Service was completed in record time. Appreciate them having a loaner available.
Sullivan was exceptional! He kept me informed throughout the process and was very professional and courteous! Communication was top notch
Always ready to answer questions regarding my service. Ready for me when I arrive. Service manager always available to assist.
The service advisors at this dealership deliver highly professional customer service. Keep up the great work!
Whenever I have business in Augusta GA, I try to schedule my appointments for my car with them although I live in Charlotte, NC. Ryan my service manager is accommodating and helpful when I go in for service. He understands my situation and he try’s to work out any issues I may have. Very friendly and professional.
Sullivan, Tyrone and Julie are always helpful, knowledgeable and responsive. Even though I have had some issues with my car they have done their best to make sure I am taken good care of expeditiously. Their communication has been wonderful.