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Well, we tried! 🙂
The experience was perfect and professional. Everyone involved were kind and uplifting. It was the best experience I’ve had in purchasing a car. Bravo!
Very professional and kind folks in the service department. Mr. Corey Gomillion, Mr. Tyrone Price, and the young lady who processes the loaner cars. Got me in the door, processed the paperwork for both checking the car in and providing the loaner in less than 15 minutes. Great Team and an Awesome Staff! BTW - I had a couple of recall software issues which was corrected this time around. Mr. Craig Brown
i have bought over 10 cars from this dealership and they take care of their customers. The service department is profession and treats their customers first rate.
Good Job! Service Advisor Zach did a great job! Excellent job getting the appointment scheduled!
Car was brought in for service. Greeter and service rep were very pleasant and professional.
Very pleased with the service wait time was minimal and accommodations excellent with great coffee,also rep Corey was the best
This dealership has been great from the start. Ryan did everything I asked and was a pleasure to work with. I would definitely recommend this dealership to anyone
I would not recommend this dealership to my worst enemy bad customer service falsehoods by Management telling customers when check engine lights are on the they just reset it and it’s fine and loud noises or corks and they’ll go away by salesman as the customer me having to reach out to the dealership repeatedly to find out what’s going on with my vehicle having to go up to the dealership because nobody is answering the phone calls that I’m making to the dealership to find out about my vehicle .!
They sold me and my husband ... Read More DealerRater - Oct 26, 2026
Very pleasant folks, not pushy but helpful, told them exactly what I wanted and what my budget was, they made it happen!
Service was fast and staff was polite, professional, and knowledgeable. Waiting area was comfortable and clean.
Ryan and Tyrone were very professional, extremely helpful and assisted us throughout the whole process. They were diligently to provide us the best service possible. We are gratefully appreciative of their health and care of our needs.
The service process was exceptional once again. Today stood out because the service team had clear objectives from the start, and the coordination and completion of the service tasks went extremely smoothly. I own a few Mercedes vehicles, and whenever I have a Mercedes issue, Corey Gommilion is my service advisor at Mercedes of Augusta. However, Tyrone Price has been my Mercedes Service Partner, ensuring I never leave the dealership without 100% satisfaction.
Had an appointment to change my 12 volt battery this morning at 8:30. Was told it would take approximately two hours. After my husband checked for the status at 10:00 our car was still setting and nothing done. He had another appointment at home, in Greenwood, at 2:00. Therefore, he told them he had to leave. This was not only over an hour drive one way, it was half a day wasted —- not good!! We will have second thoughts about our next purchase in Augusta. We have purchased five new cars in the past, but management has changed and not the same. Very ... Read More DealerRater - Oct 12, 2026
If you want excellent customer care with quality service for your vehicle. Mercedes- Benz of Augusta is the place for you.
Mercedes-Benz in Augusta Ga. delivers not just beautiful cars to its customers, it imakes outstanding service a premium standard. The staff is courteous and work’s systematically and in a timely manner manner to get it right the first time, It is a joy to experience a business climate that is inviting and professional,
Cost of a A service is ridiculous even with a $140 discount coupon. Dealer took all day even when car was dropped the night before for a 9:40 AM appt. Car was not even washed!
I had a very good experience at Mercedes Benz of Augusta. The service was top of the line and customer service ceased awesome; I would recommend this dealership as one of the best
Very good quaility work. Always have you in and out not waiting all day for service. Waiting area and bathroom always clean. Checking in is quick and any questions always answered and explained.
Had my 2024 Winnebago Vita sprinter class C rv in for service. Excellent service. Highly recommend.
Great response time and service. Car shipped in from Florida with a cracked rim on a Saturday. Car repaired and rim replaced. Back.on the road.
I had a great experience purchasing my vechicle.The entire process was smooth, professional, and enjoyable from start to finish. A special thank you to David and Cameron for making everything easy and stress-free. The professionalism, care, and excellent customer service they have shown me reflects the quality of Staff at the Mercedes-Benz of Augusta. I am very happy with my purchase and will definitely recommend this dealership to others.
The service was done in a timely manner. I have a recall that was not performed, the parts are on order, I did not get a delivery as to how long it would take for the recall fuel part to arrive. Nor was I notified that it had not been completed.. please update. Thank you.
Overall it's always a great experience. I usually call to make an appointment but this time i scheduled online. When dropping my car off I inquired about a loaner car. The guy who checked me in was rude and snappy about it. A simple there's none available or you must request it prior would have been fine. No reason to be rude about it. He only checked me in because my assigned guy was away from his desk at the time. Now Ryan was great. I will request him every time. Can't remember the rude guys name, ... Read More DealerRater - Aug 31, 2026
I had a wonderful experience at this dealership from start to finish everyone was friendly professional and welcoming and the entire process was smooth and stress-free I never felt pressure and they took the time to answer all my questions and make sure I was comfortable with my purchase
Excellent customer and automotive service and support! All of the staff that I observed go out of their way to ensure the customers are taken care of while their vehicles are being serviced! Bottom line this Mercedes Benz in Augusta is a service company that I can rely on to take care of all my automotive needs!
RV on Sprinter chassis needed a wheel sensor. This was the 9th sensor replaced on our vehicle. However, both Gil Vargas and the Technician Silviu Balaban worked together to get us back on the road the following day allowing us to “camp out” in the parking lot in the RV. We had 3 dogs with us which would have made it very difficult to find a hotel Although I can’t understand how Mercedes Benz allows such a problem to continue with the sensors.
I had a great experience during my recent service visit. Everyone was super friendly, helpful, and professional from start to finish. They took excellent care of my C-300 4matic. Thank you for the top-notch service!
They always do a good job keeping me up to date on what is going on with my car. Zach is always respectful and friendly.
The service department provides excellent customer care. I feel like they’re honest and do great quality work. Sullivan is especially helpful.
You ask for my review so here it is.
I have had an extremely disappointing experience with Mercedes Benz of Augusta service department over the past several years. Based on my experience, they are not adequately equipped to diagnose and repair their own product, Mercedes-Benz Sprinters, and I have serious concerns about their professionalism, communication, bogus parts needed, outrageous pricing and customer service.
I could write a book about everything I've experienced, but I’ll just name a few.
On one occasion, I was charged thousands of dollars for parts the dealership claimed my Mercedes Benz Sprinter rear A/... Read More DealerRater - Jul 29, 2026
My Service Advisor, Gil Vargas, is the best! I called him a week before making my appointment and he prepared an estimate of the repair costs and confirmed some of the parts weren’t in stock so he ordered them. When I arrived for my appointment he had my loaner car ready as promised and all of the paperwork in order. The next day I was happy to hear from him that my car was completed ahead of time and ready to pick up. Again, the final paperwork was ready with no cost surprises, and my car was ready to ... Read More DealerRater - Jul 28, 2026
Excellent service! The staff was friendly, the communication was clear, and my vehicle was serviced quickly. I would definitely return
The Service Depatment (Ryan) was tenacious in getting my older MB repaired. Ryan did his due diligence to get the needed parts.
Why have me come on for a emailed price special of 129 dollars and then charge me 210 dollars with a 40 dollar discount? Ever heard of bait and switch. This is very deceptive.
Ryan Consul was very pleasant and informative! I told him what I wanted and he checked the lot and brought out a car that filled all of my requests. I bought it that afternoon!
Our experience was nothing short of amazing and such a blessing Riley hands down handled us with grace and professionalism.
Very pleased with this dealership. Service is above reproach. I'm always taken care of with A1 care and concern by Customer Service Technician Cory Gormillion. He is the reason for this 5 star review.
Good service Ryan was very helpful made sure I was completely satisfied and my service
I want to give a special thanks to the people that served my wife and I and worked tirelessly helping us to get into my new Porsche 911, thank you to Jason, Robin, Riley, Corey (Finance), and Cory (Tech Adviser), we really appreciate your professional help.
Zach was so patient with me and my rims! I’ve been 3 times because I’ve had the wrong lug nuts and the team has been patient each time. We finally got the rims put on today and they look great!
Great service from start to finish! Manager Jason, sales Pro. Kash, and financing officer Cory were all excellent. They were professional, helpful, and made the entire process smooth—Highly recommend this team!
Very relaxing wait,with coffee and snacks and my service check in person was Awesome!!!
professional knowledge and friendly . My service advisor, Mr Gil was straight forward and helpful to work with
Clean. Plenty of service staff. Sylvue is the best tech I’ve used them for business and personal. A cut above !
I was very displeased with the service department. These experience was unprofessional. I will never purchased a vehicle from there again.
The service department is courteous and professional. They work is performed as needed and to my satisfaction.
Great service as always. Ryan was fantastic and kept me updated about repair progress. 5 stars
Mercedes Benz of Augusta and it's staff is amazing especially Corey Gomillio who I had the pleasure of doing business with today at the dealership, he was extremely helpful and professional in every way and I just loved his energy and for me it's always guys like him that makes my service visits there stress free and amazing‼️🥰
Great service and performed quickly and will use them ago for all my work in the future
Great experience in getting my 12 volt battery replaced on my EQS 450+. The service was done reasonably quickly and the waiting area was comfortable.
Ryan and staff are always so pleasant! Appreciate the assistance and how knowledgeable they are. Special shout out to Ryan!
Fast , prompt, professional, sincere, considerate, caring, polite, fair, efficient, polite, courteous, respectful, friendly, talkative, motivated
Zach and Tyrone are the best. Best service and best advice. No worries snd fast service
The Mercedes Ben sprinter section took excellent care of me when I presented my problem to them on a Monday morning. They provided an appointment for me and they diagnosed my problem and fortunately had the parts to repair it. I am very thankful that they were able to repair my RV because I live in Nevada and I have to go home at some point. So I thank Mercedes-Benz sprinter section for taking care of me. Your performance was exemplary.
Great team! From the salesman to the management they all helped to make my experience, easy and satisfying! I would recommend anyone to buy their next Benz here!
Always friendly staff members. Always looking to solve the problems in a timely manner. Good customer service.
My car went in for service on last week. No complaints with the service. However, this dealership does not answer the phones and they do not return your texts back. I have noticed this change over the last three years. They need to work on this because it’s really not good customer service when a customer has questions about their car. They also kept my car too long for tire change and A service. It use to take about 6-8 hours, now it’s 5p the next day.
Super service. Everyone that I dealt with seemed to be professional and concerned. Good job team mercedes.
The Augusta Dealership was very professional and polite.They explained everything to me about the work they were going to perform on my vehicle.Also the lady who took care of the loaner part was extra nice and professional
Tyrone and Zach was very professional and the work was done in a timely manner
Excellent customer service. Ryan was extremely nice and helpful. Service took longer than expected but it was a very comfortable wait. No complaints.
CONARTIST SCAMMERS!! They use Rashod and take advantage of buyers! NEVER WASTE YOUR MONEY HERE
Kept me posted but learned this visit my scheduled appt did not matter due to me having a loaner. The other customer was move to serviced first. This disturbs me because I travel slmost 2 hrs to have my vehicle serviced. And I like to get back on the road. . I do appreciate the continued use of a loaner it allows me to take care of errands. I always thought appointments mattered. I do schedule waiy before my service time
Mercedes Benz of Augusta was able to find the right car for me within my budget. Very happy with the outcome.
Fantastic, professional and great service, Zack Merritt and Sullivan Linder are fantastic , super professional and effective, always great when you deal with them
Each time I bring my car in for service everyone is pleasant and eager to assist.
Very customer friendly!! My 3rd purchase here!! Great service on purchases as well. Thank you Ryan!
My experience with Mercedes of Augusta was so great. My salesman was honest and gave me options to fit my needs. Very patient and kind.
Very professional, reasonable prices, friendly and helpful staff, I will definitely return to this dealership
Very nice people here good service good prices and love all about this dealership. Thank you
Awesome customer service and always attentive to the customer. Thanks Corey for your outstanding customer service.
The service was quick. The staff were polite and friendly. I would recommend to everyone.
Their service department is excellent. Everyone is friendly and helpful. Customer service is the best. My service rep, Ryan is the best ever! Thank you
The staff from sales to service is always courteous, friendly, knowledgeable, professional, and the prices are fairly competitive.
Told me 1 hour when booked told me 1 hr 45 mins upon arrival waited 1hr 30 min still hadn't touched our car are gave any updates. Very disappointed wasted time
Fast intake procedures described all of the service that was gonna be provided at the time on vehicle
My experience was great when buying my Mercedes Benz car. Mr. Harto was very friendly, knowledgeable and always assisted me with the information that I needed. The entire staff was great and helpful!
When walking into the Service Drive I was welcomed by Zach the Service Writer.
I was treated like family ( eventho iam out of state. Told him my problem he said hang around till we see what is wrong.
I met the Mechanic he explained my problem.
I said go ahead and fix it. We would go an get something to eat. Zach checked for parts..not in stock. Could overnight them.
Zach help with were to go for a Motel.
Asked his manager , they let me take a loaner. .
Car was done return .paid for repairs
TOP ,,they washed my ... Read More DealerRater - Mar 21, 2026
We are new Mercedes owners and went in for oil change and inspection. Only the oil change was required but the attentiveness of the service rep, Zach made the visit comfortable and pleasant for my wife. He answered her questions about vehicle operations and was very professional.
Good service. Zack was helpful like always. Just was surprised it took so long for tire to come in.
Clean, efficient. Completed 1st annual service on time and handled my tire pressure issue. I am impressed by the waiting/sitting area with visibility out to the service area. It is gratifying and entertaining to be able to watch my car being serviced.
I had an excellent experience working with my salesperson, Kash. We communicated for 4 months until we found the right match. Buying a car can sometimes feel overwhelming, but he made the entire experience easy and enjoyable. He was always patient, honest, and incredibly helpful from start to finish. I never felt pressured, and he took the time to make sure I found exactly what I wanted. I am thrilled with my new car and very grateful for his excellent service! I highly recommend Kash to anyone looking for a great car-buying experience.
This dealership has serviced my Mercedes well since I bought her. The Techs are Always personable and polite.
Fast, reliable service Nice environment to wait for the service Sales department very knowledgeable and helpful
I have owned a Lexus for the last 12 years until my husband convenience me to purchased a Mercedes. I am so disappointed with my first visit at the Mercedes dealership in Augusta, GA. This dealership left the paper and the plastic in my vehicle after servicing the vehicle which Lexus has never done this. Also, I was not offer a complementary vehicle wash which at the Lexus dealership, they do this at every service. For the amount of money I spent, I was looking for the same or better professional experience as I receives at the Lexus dealership. I will ... Read More DealerRater - Mar 14, 2026
Yes, in every department that iv had the pleasure of working with, have treated me well with the upmost respect and professional courtesy, when i'm there I feel like a part of the family, l do not just take my car back there because it's a Mercedes, I take it there because of the family atmosphere and the way I'm treated when I'm there
Friendly staff. I had a 12:45 appt for an oil change but don’t get out until 3:15. I thought having an appt would get me in and out fairly quickly.
Thoroughly enjoyed my buying experience. This dealership has automated their finance process which expedites the buying process. Wonderfully impressed with my purchase.
I can't imagine buying a cat anywhere else. The greatest service dept, our advisor Ryan, parts dept, and when in the search for a car, the best sales team
Ryan and Zach have been my service contacts since joining the Mercedes group. I’ve never had any issues with service to neither of my vehicles. They’ve always been upfront with costs, and expectations on timeline of the return of my vehicle. Loaner cars when needed was always an easy process.
Superior service by knowledgeable team, always have a great experience. Comfortable and clean surroundings for customers to wait in
I was traveling from KY to FL when I started have acceleration property. Called the Augusta dealership and they had me back on the road in 3 hours. Thank you Gil
Was professional and the stuff were nice. I received a loaner while my car was being fixed
The new Manager is very helpful. Kash and Jason worked hard to get us what we wanted.
The staff is courteous, friendful & helpful. It smooths the process of such large decision- making processTHANKS.
The staff is very friendly, proactive, and helpful in all respects from getting you checked in, and keeping you informed of status.
Outstanding service all the time. Tyrone, Zach, and Corey are all top notch in my book.
Love the way you clean my car every time I have work done on it! I love driving a clean auto and it’s always nice getting it back after you have serviced it, it is always nice and clean! I appreciate that!!!!!
Zachariah was great to work with. The waiting area is set up for customer comfort with comfortable chairs, TVs, coffee, and snacks.
Took my car in for service and they were very courteous. They kept me informed and was very polite with interactions.
